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Terms & Conditions

Cancellation Policy 
A 50% deposit is required upon making a booking on all full price services. Discounted Packages require full payment at the time of reservation. At least 48 hours notice is required to reschedule or cancel an appointment we do not offer refunds on prepaid treatments. Any questions regarding this policy please email reception@summerelisabethdayspa.com

Privacy & Modesty
Our caring and professional therapists have the utmost respect for your privacy and modesty and all personal information shared will remain confidential. It is our intention to provide a safe, healing environment based on trust where you can truly relax.

Gift Certificates
Summer Elisabeth Day Spa is delighted to offer customised gift certificates. Please ask a Spa Host for more details. Gift certificates must be redeemed within 3 years. Please quote your voucher number when booking and present voucher on arrival. Gift Certificates are non refundable.

Minimum Age
Guests under the age of 16 must be accompanied by a parent or guardian when having a treatment. Please mention at the time of booking to ensure our double room is booked.

Couples or Twin Room
If you wish to book our couples room please mention at the time of booking, this is not automatically added.

Sauna
Please bring your swimsuit to wear in the sauna if your package includes this or you wish to add this service. This is required to be worn at all times for the health, safety and comfort of our guests.

Parking

Jubilee Avenue Car Park

2-4 Jubilee Avenue, Broadbeach

(Basement level 1 under the Qube building)

$2 per hour or $5 for the day. Simply collect a ticket on your way in and pay when exiting.

Public Transport

Broadbeach North tram stop is approximately 90 seconds walk away from the shop entrance.

Can’t find us?

Please place 2 Jubilee Avenue Broadbeach QLD 4218 in your GPS as we are opposite that address. The Phoenician is a very large resort and this method will place you near our shop front.

Paperwork

Please arrive 15 minutes before your reservation time to find a car park and complete your client consultation card. Late arrivals will cut into your treatment time.

Vaccination Status
You are not required to be vaccinated to attend Summer Elisabeth Day Spa.

Close contact or have COVID symptoms policy
If you have been considered a close contact for covid please organise someone else to attend your reservation. We will require at least 4 hours notice via email to reception@summerelisabethdayspa.com as soon as you find out you are a close contact. No matter the day and time please email through and someone will be in contact. If you provide under 4 hours notice or lack of evidence your appointment will be forfeited.

Plans put on hold by COVID-19 border restrictions?
Don’t worry – we’ll help you out. You’ll always be eligible for a credit voucher for the full value of your booking if your spa treatment is cancelled or affected by border restriction changes or COVID. You’ll then have three years to use your credit. All pre paid treatments are non refundable. We will require at least 4 hours notice via email to reception@summerelisabethdayspa.com as soon as you find out you have tested positive to COVID. If you do not provide this much notice your treatment will be forfeited, we have therapists here to serve you and within 4 hours we are not always able to fill the appointment.

If your cancellation is due to being in a COVID Hot Spot we require 12 hours notice via email to reception@summerelisabethdayspa.com with a copy of your COVID Test being sent off as well as confirmation you were in a Hot Spot.

Refunds for online purchases
If a refund is applicable we will advise you via email and once we’ve received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shopping costs from your refund. The above terms and conditions are an integral part of every sale. Summer Elisabeth Day Spa reserves the right to change the terms and conditions of sale at any time, without prior notice.

Shipping
Summer Elisabeth Day Spa endeavours to ship products ordered in our online store within 48 hours of payment. Payments are processed Monday to Friday (Public Holidays excluded). Summer Elisabeth Day Spa does not accept responsibility for goods lost or damaged in transit.

Transit times vary, so please allow 5-10 days for your order to arrive. At present we ship nationally to all Australian states and those postcodes serviced by Australia Post and Sendle.